1. Who We Are
Sarve Abhyutthanam Foundation ("we", "us", "our") is a Section 8 Not-for-Profit Company registered in India. Our registered website is https://sarveabhyutthanam.com.
We are committed to protecting your personal information and being transparent about what data we collect and how we use it.
Data Controller: Sarve Abhyutthanam Foundation
Email: info@sarveabhyutthanam.com
2. Information We Collect
We collect the following types of information:
a) Information You Provide
- Donor Information: Name, email address, mobile number, and transaction reference when you make a donation.
- Volunteer Information: Name, address, mobile, skills, availability, pincode(s), and a copy of your ID proof.
- Help Applicants: Name, mobile, address, pincode, description of need, and any supporting documents you choose to upload.
- Shop Customers: Name, email, mobile, shipping address, and payment reference for orders.
- Account Holders: Name, email address, mobile number, and hashed password.
- Contact Form: Your name, email, and message content.
b) Automatically Collected Information
- IP address and browser type (for security and analytics)
- Pages visited and time spent on our website
- Referring website
- Device type (mobile, desktop, tablet)
3. How We Use Your Information
We use your information for the following purposes:
- Processing and acknowledging your donations
- Sending donation receipts and 80G tax certificates
- Notifying volunteers about pickup requests in their service area
- Reviewing and processing help requests from beneficiaries
- Fulfilling shop orders and shipping products
- Sending important updates about our programs and your donations
- Responding to your inquiries and support requests
- Improving our website and services
- Complying with legal and regulatory requirements
- Preventing fraud and ensuring platform security
We do NOT use your information for: selling to third parties, targeted advertising, spam marketing, or profiling.
4. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share it only in these limited circumstances:
- Volunteers: When you donate physical items, your name and pickup address are shared with the assigned volunteer in your pincode area for collection purposes only.
- Payment Processors: When you make online payments, your transaction is processed by Razorpay or your UPI provider. We do not store your card or bank details.
- Email Service: We use SMTP to send transactional emails. Your email address is used solely for sending you relevant notifications.
- Legal Compliance: We may disclose your information if required by law, court order, or government authority.
5. Contribution Wall & Public Display
When you donate, you are asked whether you want your name displayed on our public Donors Wall. This is entirely optional.
- If you choose Yes: your name and donation amount/type will appear publicly on our website.
- If you choose No: your donation is recorded anonymously and you will not appear on the public wall.
- You may request removal from the Donors Wall at any time by emailing us.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information:
- All passwords are hashed using bcrypt (one-way encryption)
- Our website uses HTTPS (SSL/TLS encryption) for all data transmission
- Database access is restricted and protected with credentials
- Uploaded ID proof documents are stored in a protected directory not accessible to the public
- We regularly review our security practices
While we implement these safeguards, no method of internet transmission is 100% secure. We cannot guarantee absolute security.
7. Cookies
Our website uses cookies to improve your experience:
- Session Cookies: Required for login functionality and shopping cart. Deleted when you close your browser.
- Preference Cookies: Remember your site preferences (optional).
- Analytics Cookies: Google Analytics (if enabled) helps us understand how visitors use our site. No personally identifiable information is collected.
You can disable cookies in your browser settings, though this may affect some website functionality.
8. Your Rights
You have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Deletion: Request deletion of your personal data (subject to legal requirements for donation records).
- Right to Withdraw Consent: Unsubscribe from marketing emails at any time.
- Right to Portability: Request your data in a machine-readable format.
To exercise any of these rights, please email us at info@sarveabhyutthanam.com. We will respond within 30 days.
9. Data Retention
We retain your personal information for as long as necessary:
- Donation Records: Retained for 7 years as required by Indian tax and accounting laws.
- Volunteer Records: Retained while you are an active volunteer and for 2 years thereafter.
- Account Information: Retained until you request account deletion.
- Contact Form Submissions: Retained for 1 year.
10. Children's Privacy
Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13 without verifiable parental consent.
If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.
11. Third-Party Links
Our website may contain links to third-party websites (such as payment processors, social media platforms, or partner organizations). This Privacy Policy does not apply to those websites. We encourage you to read their privacy policies before providing any information to them.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a notice on our website for significant changes
- Email registered users for material changes (where applicable)
Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will acknowledge your query within 2 business days and respond fully within 30 days.